Making a Difference
to people's lives

Our vision and values

As a socially minded organisation, we provide housing and care services, and generate social value for customers across Telford & Wrekin, Shropshire and Staffordshire.

Making a difference to peopleOur vision

Making a difference to people's lives

Our values

Inspire positive change

We embrace innovation. We are not afraid to go the extra mile to provide even better services.

Everyone matters

People are at the heart of our team and every team member across the whole community counts.

Communicate clearly

We respect colleagues and customers while recognising the importance of open conversations.

Grow together

We support each other and take pride in our collective success.

Our journey to 2025 includes seven areas of focus

Asset management

We will provide homes that are the best in terms of safety, energy efficiency and sustainability, growing the number of homes for our customers.

Care and support

We will develop business models of care and support to create a bold and innovative service provision.

Our customers

Through listening to our customers we will understand their current and future needs better than any other.

Our stakeholders

We will be considered by our stakeholders to be trustworthy and collaborative, while ensuring we are the partner of choice.

Social value

We will create jobs and promote economic growth in our locality, maximising the social value of our services and delivering wider community benefits.

Value for money

We will be relentless in our search for value and efficiency.

Your employer

We will be a fair and trusted employer, constantly supporting the development and skills of our people.

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