Making the switch to Direct Debit


Paying your rent

If your rent is currently paid direct to the Trust from a benefit you receive, this will stop.

Universal Credit will be paid direct into your bank account and you will then be responsible for paying your full rent to the Trust.

The easiest way to ensure your rent is paid on time is to switch to Direct Debit. Direct Debit is our customers preferred method of payment and with any day payment dates you can arrange for your rent to be paid the same day you receive your Universal Credit.

"If I can give any advice that would help other people on Universal Credit it would be to set up a Direct Debit. It’s the best thing I did, my rent gets paid and I’m not tempted to spend it on anything else!"

Mrs A

"As we both work and have a very busy life, paying by Direct Debit means we have one less thing to worry about and gives us more time to spend doing things together as a family."

Mrs E

"It’s great; we don't have to worry about remembering to pay as it’s all done automatically."

Mr and Mrs B

If Direct Debit isn't for you, payment online through the customer portal is a simple and safe alternative, call 01952 217100 to register.

The customer portal can be accessed 24 hours a day via your computer, tablet or smartphone.

"I wouldn’t have time to travel to a Pay Point to make a payment. The portal gives me control and confidence in making my payments. It’s handy that I can use the portal to pay several weeks up front, especially with Christmas coming up. It means that I can stay on top of my rent during quieter periods of work."

Mr M

Other methods of payment include:

By debit card, simply call 01952 217111 between 8am and 6pm Monday to Friday, or between 9am an 12.30pm on Saturday, and have your debit card details, along with your property reference number ready. Alternatively you can call into your local shop where you can also pay your rent by debit card.

Post Office or paypoint locations, simply take your swipe card and payment to your nearest Post Office or paypoint location. Please ensure you receive a receipt for your payment.


Universal Credit

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Our Address
  • The Wrekin Housing Trust,
    Colliers Way,
    Old Park,
    Telford
    TF3 4AW