Vision, Values and Strategic Objectives

Our vision: To provide excellent homes and services

You might also be interested in

The Wrekin Housing Trust's vision is clear and simple: To provide excellent homes and services. Everything we do flows from this vision, and the way we deliver it is explained in our strategic objectives and values.

Our strategic objectives
Our three strategic objectives are simple: to be Bigger, Better and Stronger.

Bigger: To increase the number and quality of homes across Shropshire, Telford and Wrekin, Staffordshire, Herefordshire and Wolverhampton.
Better: To deliver improved services defined as excellent by our customers.
Stronger: Maintain a strong business model delivering in the present, prepared for the future.

The vision is delivered by five guiding values. These govern the way we will work with each other and with stakeholders and customers.

Values - how we do things.

  • Putting our customers first: We only exist to provide services for our customers. We always try to do the right thing.
  • Getting it right first time: We always try to deliver outstanding customer service. We create a culture that genuinely puts the customer first.
  • Working together as one team: Working as a team is key to the Trust's success. Together everyone achieves more.
  • Valuing each other: As a team, we respect, support and trust each other. We also respect our customers. We're honest and open, and go the extra mile.
  • A 'can do' approach: We have a 'can-do' approach to our work. We focus on finding solutions that will give outstanding results and never pass on a problem.