Tenancy Support


What is Tenancy Support?

The Tenancy Support Service is currently available to all Retirement Living residents with a support need, and those referred from the community surrounding those schemes, aged 55 and above.

This is a flexible personalised service that is designed to meet your individual needs.

It is a confidential service that gives advice and assistance to enable you to maintain your accommodation and to live independently within the community.

The service is provided by The Wrekin Housing Trust’s own experienced Support Workers.

What can Tenancy Support help with?

Some examples include the following

  • Filling in forms
  • Benefit claims
  • Finding out if the right benefits are being received
  • Settling into your new home
  • Helping with applications for aids and adaptions
  • Money and debt problems
  • Maintaining your tenancy and condition of the property
  • Gaining access to support from other agencies
  • Finding out about local social events and how to get involved
  • Taking part in leisure activities, training and education
  • Improving personal safety and the security of the home
  • Accessing emotional support and counseling services
  • Accessing health care services
  • Providing advocacy
  • Accessing transport etc.

What do I do if I need support?

Generally, the support is designed to be shorter term to help you put arrangements in place to enable you to maintain independent living.

A referral for support can be made by contacting your Retirement Living Co-ordinator, or by contacting us directly via contact details stated below.

  • If it is a crisis you will be contacted immediately
  • For other support need you will be contacted within four working days

Once contact has been made with you, an assessment is completed and you will be offered a named Tenancy Support Worker to work with.


How the Tenancy Support service is delivered

At the initial assessment, the Tenancy Support Worker will talk with you to find out what you need help with.

This information will then be used to develop and agree a support plan with you.

The support plan will clearly show the areas where you need support and the outcomes that we hope to achieve. It will also state how to work towards achieving them.

The visits will be arranged for a date and time that is convenient to you and the Support Worker.

The service is needs led and tailored to meet your requirements.

Tenancy Support Service contact details

Tenancy Support Service (Retirement Living)
The Wrekin Housing Trust
Colliers Way
Old Park
Telford
Shropshire
TF3 4AW

Sue Hearn 01952 217386 / Sue.hearn@wrekinhousingtrust.org.uk
jrroberts@wrekinhousingtrust.org.uk


Last Updated : 14 December 2016
Our Address
  • The Wrekin Housing Trust,
    Colliers Way,
    Old Park,
    Telford
    TF3 4AW