Index of repairs

Once you’re living in your home, this is what the Trust will be responsible for and what you will be responsible for.

Repairs service

The Wrekin Housing Trust’s responsibility

Tenants’ responsibility

Inside your home

Major plasterwork

Plaster damage caused while decorating

Fill minor plaster cracks in walls

Internal decoration

Interior walls and floors

Loose floor covering and fitted carpets-unless you have been moved by the Trust

Skirting boards

Internal door stops

Interior doors and frames (not including painting and decorating)

Fire door removal to allow access for furniture-Chargeable Repair

Altering doors for carpets

Chimneys, stacks, flues, chimney sweeping – solid fuel only

Fireplaces and fitted fires (only if fitted by the Trust)

Waste pipes


Cleaning shower heads

Renew plug and chain to bath and sink plugs (except for pop-up plugs)

Pop-up sink plugs

Baths, basins and toilets

Toilet seats

Sealed steam proof light units

Repairs service

The Wrekin Housing Trust’s responsibility

Tenants’ responsibility

Sealants around baths, sinks and wash hand basins

Alterations to install own appliances, fittings or fixtures (Landlords Permission required)

Replacing kitchen cupboard child safety catches

Existing kitchen cupboards

Cupboard drawers


Central heating systems and radiators (including annual servicing of gas and water heating appliances at least once within every 12 months and issue a copy of the gas safety certificate)

Disconnection and reconnection of cookers

(Unless authorised by Area Manager)

Gas and water pipes

Bleed radiators (combi boilers)

Water heaters

Battery operated smoke alarms (changing batteries)

Mains hard wired smoke alarms

Wiring, sockets and fixtures that are supplied by the Trust

Fuse boxes

Changing light bulbs

Strip lights, starters and diffusers

Electric shower units (if fitted by the Trust)

Staircase, banisters, handrails

Outside your home


Fascia boards soffits and barge boards

Shared Drains – Contact Seven Trent on 0800 7834444

Shared Drains on Trust land within boundary of the property

Drains, gutters and down pipes

Pipes – including water services from the curtilage of the property to the property

Cleaning leaves and garden waste from gullies

Repairs service

The Wrekin Housing Trust’s responsibility

Tenants’ responsibility

Blocked drains caused by tenant (chargeable repair)

Windows and window frames

Broken glass. Any breakage of glass will be a chargeable repair if a crime reference number is not provided

Exterior doors

Adjust/replace letter box flaps (unless PVC-U or fire doors)

Door bells

Door numbers (unless PVC-U or fire doors)

Draught excluders (Unless PVC-U doors or fire doors)


Exterior walls

Gaining access to the property if locked out (recharge)

Lost or damaged keys

General TV aerials

Garages, outhouses or stores that are provided by the Trust as part of the property

Fencing except privacy panel or next to public pathway, car park or public land. Gates within fencing not maintained by the Trust at both front and rear of property (see Fencing Guide page 15)

Garden maintenance


Washing lines and posts (unless communal area)

Removal of rats, mice, bees, wasps, ants, fleas or cockroaches

Communal Areas



Walkways and pathways






Parking areas

Boundary walls and fences

Door entry systems

Communal TV aerials


Gardens and landscaping

Rubbish chutes

Communal smoke alarms

Security lights

Last Updated : 03 April 2019
Our Address
  • The Wrekin Housing Group Limited,
    Colliers Way,
    Old Park,
    TF3 4AW