Our vision and values
The Trust's vision is very clear and simple. It is to provide excellent homes and services.
Our strategic objectives
Bigger: Increase the number and quality of homes across Shropshire, Telford & Wrekin, Staffordshire, Herefordshire and Wolverhampton.
Better: Deliver improved services, defined as excellent by our customers.
Stronger: Maintain a strong business model, delivering in the present, prepared for the future.
We have set out five key values that we believe will help us to deliver our objectives and ensure that residents and other stakeholders see us as an organisation that understands them and delivers services they want in the way that they want, and encourages them to get involved. Our values are:
A ‘can do’ approach: We have a ‘can-do’ approach to our work. We focus on finding solutions that will give outstanding results and never pass on a problem.
Putting our customers first: We only exist to provide services for our customers. We always try to do the right thing.
Working together as one team: Working as a team is key to the Trust’s success. Together everyone achieves more.
Getting it right first time: We always try to deliver outstanding customer service. We create a culture that genuinely puts the customer first.
Valuing each other: As a team, we respect, support and trust each other. We also respect our customers. We’re honest and open, and go the extra mile.
Last Updated : 13 November 2017