Vision, Mission, Values and Strategic Objectives
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The Trust's vision is very clear and simple. It is:
'To provide excellent homes and services.'
Everything we do flows from this vision and the way in which we will deliver it is expressed in our Values.
Values - our ethos.
We have set out five key values that we believe will help us to deliver our objectives and ensure that residents and other stakeholders see us as an organisation that understands them and delivers services they want in the way that they want and encourages them to get involved. The values are:
Integrity - to make sure we always do the right thing
Respect - for each other and the environment
Quality - in everything we do, embracing new ideas that help deliver excellent services
Focus - on solutions and outstanding results
Helpful - working as one team that listens, keeps promises and commitments made to others
The vision and values are delivered by five guiding principles. These govern the way we will work with each other and with stakeholders and customers.
Principles - how we do things.
- Putting our customers first
- Getting it right first time
- Working together as one team
- Valuing each other
- A 'can do' approach