Our purpose is to:

To contribute positively to the creation of cohesive neighbourhoods, promoting a common vision and sense of belonging for all communities.

Our motto is: "Pride in our homes."

• To achieve a high standard of service delivery that focuses on service users and our diverse communities.
• To maintain a sound financial base which maximises investment in existing and new stock. This is not simply concerned with saving costs but also about improving services, for example by providing them more efficiently. There are many financial reports and accounts available on the website every year that give us a picture of how we are performing
• To be recognised as a good employer attracting and retaining quality employees. Our aim is to treat company colleagues as equals with trust, respect and honesty, recognising that each has an equally important contribution to make to the running of the organisation. Work as a company team by being open with each other, freely sharing knowledge, keeping each other informed and supporting each other in the delivery of services and resolving problems.
• To diversify and expand to strengthen the organisation. We have a number of initiatives including development of new properties in both Telford and the surrounding areas and towns. We will also take advantage of opportunities to grow the business with other opportunities such as WATCH alarms and Open Door, as well as new housing developments.
• To maintain the highest standards of probity and integrity.
• Like all housing associations the Trust is run by a Board of management. The Trust is part of The Wrekin Housing Group, which has a separate smaller board. Our Trust Board has eleven members whose role it is to ensure the Trust is run to the highest standards and meets all regulatory, legal and financial requirements. In addition, the Board is responsible for setting and monitoring the strategic direction of the company.
• Our internal audit function is out-sourced to Bentley Jennison Internal Auditors. The auditors work to an annual audit plan and look at all areas of the business. They recommend where procedures can be improved and regularly take away with them areas of good practice. They report their findings to the quarterly Joint Audit and Risk Management Committee. We have recently implemented a risk management system called "4risk" which helps us to manage and monitor corporate and area risk maps.