Performance Information
Here you can find details of how we are performing in key areas of our services.
Organisations often use measures called Performance Indicators to monitor how well services are being delivered to the customer, and housing associations such as the Trust are no different. They are regulated by a government agency called the Tenant Services Authority (TSA), and part of the regulatory function is to ensure that associations monitor their performance and aim for continuous improvement. The TSA publishes a range of these measures so that comparisons can be made with other local landlords and has recently released a new website for comparing performance.
The TSA is developing a new regulatory framework to be in place by April 2010, which will result in a new set of performance indicators, but until that is published we will continue to monitor our performance against the existing set of measures.
To see details of how we are performing in each of the key service areas you can click on the links below:
You can also look at a copy of the Tenants' Annual Performance Plan that is published as part of the Tenant Calendar every year.
Previous performance information