Hello everyone, I'm Granny Deakin and I'm the Trust's Agony Aunt.

I get loads of letters and emails every week asking me questions about all kinds of things and I publish the most interesting ones here.

By the way, if you want to ask me a question, please email me using the link on the right hand side of the page.

Questions:

1. My bin hasn't been collected today and I'm very annoyed. What can you do about it?
2. I've seen rats in my garden and I'm terrified of them. How do I get rid of them?
3. I've reported a repair and I'd really like to get it done soon. Can you tell me when it will be carried out please?
4. Why don't I get free rent weeks when I pay by direct debit but tenants who pay fortnightly do? It doesn't seem fair.
5. I'm really keen to get one of the Trust's houses. What do I have to do?
6. I'm unhappy about something the Trust has done. How can I complain about it?
7. Someone told me you're part of the council, but I don't think you are. Who's right?
8. I'm interested in renting a garage from the Trust, but I'm not a tenant.
9. I want to tell the Trust what I think about their services. Who do I contact?
10. I want to pay my rent by Direct Debit but haven't got a bank account, can you help?
11. My neighbours are causing me a nuisance, what should I do?
12. If I report anti-social behaviour how quickly will The Wrekin Housing Trust respond to me?
13. If I report anti social behaviour, what will happen?
14. If I report anti social behaviour, what support will The Wrekin Housing Trust provide me with?
15. Are my home contents insured by the Trust?