Tenant Auditors look at services provided and make recommendations on how these services could be improved, tailoring services to real customer needs, at the same time gaining personal skills along the way.

What are the key aims of the scheme?

• Involve residents in service delivery
• Contribute to continuous improvement
• Provide a range of skills for the auditors
• Raise the profile of resident involvement
• Build a stronger relationship between the Trust and its customers.

How much time is involved?
The amount of time you commit to the role is entirely dependent on you. We want you to be involved at a pace and level that you feel comfortable with.

Do Tenant Auditors improve services?
Yes, the reality checks that are completed by the auditors highlight strengths and weaknesses of different services and an action plan is agreed with the Trust to implement their recommendations.

What can you expect to achieve?
The Tenant Auditors are a crucial element in developing excellent services and continuous improvement, all from the perspective of our customers. The Trust believes that working in partnership with customers is the best way of making sure that we deliver services that residents want and value.

Please view online the Tenant Auditor Leaflet which will give your more information including some frequently asked questions.

If you're interested in become at Tenant Auditor please get in touch by email at getinvolved@wrekinhousingtrust.org.uk
or call 01952 217181