The easiest way to report a repair is to telephone our repairs line on 01952 217217.

We provide a 24-hour service for emergency repairs; all other repairs should be reported between 8am to 6pm Monday to Friday and 9am to 12.30pm on Saturdays.

Appointments are available from 8am to 6pm Monday to Friday and 9am to 12.30pm on Saturdays.

When you report a repair, we’ll need to know:

• your name and address
• a contact telephone number
• the times when it is convenient for us to carry out the repair

As soon as you telephone 01952 217217 to report a repair, we’ll give you a repair appointment. If you report your repair online, we will contact you to arrange an appointment as soon as we get your request. If you find out later that you can’t be there at the time of your appointment, call and let us know and we’ll rearrange it for you.

You can also report your repair using our online form.