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Get involved - we need you!

One of the best ways of checking the quality of our services is to ask you for your views.
Your views matter, and by working in partnership with you, we can make sure that we provide services that you want and value. There's a variety of ways to get involved in the management of your homes:


Estate walkabouts
Have you noticed something in your neighbourhood that needs dealing with? If so then join one of the estate walkabouts in your local area. You will be joined by:

    ~ Other tenants
    ~ Trust employees
    ~ Telford and Wrekin Council
    ~ Local Police teams.


Customer Assurance Panel
This panel (CAP) is for residents who want to get involved in scrutinising performance, to see if the Trust is doing what it says it is. The CAP group will:

    ~ monitor performance
    ~ recommend improvements and        changes
    ~ ensure a high quality service for        tenants.
Around the Wrekin Group
We like to know what our tenants think of our services and the work that we do.

The Around the Wrekin Group complete occasional questionnaires from the comfort of their home and provide their opinions on various Trust services.
As a member you also get entered into special prize draws.
Quality Inspectors
Quality inspectors (QIs) are tenants who monitor the standard of Trust services. We currently have QIs for:
    ~ cleaning
    ~ asbestos
    ~ aids and adaptations
    ~ grounds maintenance
    ~ kitchens and bathrooms
    ~ electrical and gas
    ~ voids
    ~ website
    ~ external works        

Area groups
Local area groups are for residents who want to get involved in important issues and decision making at a local level.

This means you can have your say on local issues that affect you and your community.

Call in to your local shop for details of the next meeting.
Tenant Auditors
Tenant auditors are tenants who work closely with the Trust to assess the services provided for customers.

As an auditor you will receive training and will be able to inspect a wide variety of services provided by the Trust.
Central Tenants' Panel
The Tenants' Panel is an elected body and a direct link between you and the Trust. It provides an opportunity for you to contribute to, influence and be consulted on policy, standards and service delivery across the Trust.
Focus Groups
Focus groups and working groups are a great way to get your opinions across in a relaxed environment.

Focus groups and working groups are held regularly about specific topics. They give you the chance to meet other tenants and Trust employees.
Tenants