One of the best ways of checking the quality of our services is to ask you for your views.

Your views matter, and by working in partnership with you, we can make sure that we provide services that you want and value.

We can offer you a variety of ways to get involved in the management of your homes:

Central tenants' panel – where you can contribute to, influence and be consulted on policy, standards and service delivery across the Trust. If you're elected to the Panel, you'll receive the training and support that you'll need to become a tenant board member.

Tenant audit inspectors – you get training and support to review our services to assess where improvements are needed and promote good practice.

Local tenants' panels – local meetings where you can learn more about the organisation and get involved in decision making.

Quality Inspectors
These are volunteers who work on behalf of the Trust in checking the standard of services provided, and ensuring that those findings are acted upon and relevant improvements made.

What would I be doing?
You could be asked to check the standard of cleaning in your communal areas. You will be provided with a checklist and you will confirm whether the standards the Trust says it provides are actually being met.

If you would like to find out more please contact Chris Shepherd on 01952 217181

Around the Wrekin Group – complete regular questionnaires and telephone surveys and make comments and suggestions to tell us what you think.

Focus groups and working groups – get together with our staff informally to discuss particular issues or projects.

Scheme planning – give feedback, in person or by letter, questionnaire, phone or e-mail, to help us prioritise and plan how we improve your homes and neighbourhoods.

Complaints, compliments and comments – tell us whether you're happy or not with our services, or simply make a comment, in person, over the phone or on a special form. Your complaints help us to learn where we can make improvements.

Leaseholders' Forum – meet other leaseholders and contribute to, and influence, policy, service standards and service delivery.

Estate walkabouts – regular walkabouts with residents, Trust staff and other agencies to identify problems first hand and discuss how we can resolve them.
Timetable for Dawley walkabouts - 2008

One-to-one visits – discuss matters face to face with one of our staff, at home or in one of our offices

Written and telephone satisfaction surveys – answer questions over the phone or in a written questionnaire to tell us your opinions on a particular service.

Service information leaflets – available in our shops and offices and on the website, these give details of our services and standards so you can see whether we're getting things right.

Repair satisfaction – telephone surveys where you can give your opinions on our day-to-day repairs service, or reply-paid cards about planned improvement works. Your feedback helps us to plan and improve future work.

Sign up packs and handbooks – handed to you when you move in to give all the information you need to settle into your home.

Information technology – report a repair, pay
your rent, make a complaint or e-mail us through our website or from our mobile website using your mobile phone on www.wrekinht.mobi.

If you want to move home, you can visit www.chooseyourhome.org.uk tenants conference – enables you to meet other tenants, learn more
about the Trust and get involved in decision making.

Tenants & residents' group – where you get together to discuss what is happening in your community, arrange social events, have a collective voice and build a community spirit.

Service improvement groups – work with Trust officers and board members to identify and implement changes to services.

Board of management – residents who have spent time the Central Tenants' Panel can stand for election as a tenant board member. On the board you act as an ambassador for the Trust, attend meetings with the chief executive and directors and get involved in decisions that affect the whole of the Trust.

For more details on how you can get involved in any of these, contact our Resident Involvement Manager using the details on the right hand side of this page.

Annual report 2008 – currently in calendar format, it tells you how we've performed in the last financial year, as well as our plans for the forthcoming year.

Newsletters – sent to all residents to keep you up to date with news, advice and regional stories; you can tell us what you'd like to read about, or join the Trust Talks tenants' editorial group.