The Customer Assurance Panel is made up of tenants of the Trust and designed to review its performance against the National and Local Standards.  This is important work to assure the Tenant Services Authority that the organisation is doing what we say.

What are the key aims of the scheme?

• To make sure we offer value for money for tenants
• To monitor and report on Service Standard performance information
• To recommend improvement and changes to organisational procedure and planning.
• Accurate diagnosis of problems in strategic delivery
• To ensure that the quality of service given to the tenants is the highest possible within the resources available and meeting best practice.

How much time is involved?
The CAP members put in about 8 hours every 3 months.

Do CAP members improve services?
Yes, by having our own residents scrutinising performance, it enables residents to have a real say and ensure the Trust meets its local and national standards. 

What can you expect to achieve?
With a logical mind you can make real performance changes.

If you're interested in becoming a CAP member please get in touch by email getinvolved@wrekinhousingtrust.org.uk
Or call 01952 217181