Paying your rent
We pride ourselves that we have the best customers in the country for paying their rent in good time, meaning that we have the income to provide you with great services. You might not be aware of the different ways that you can pay your rent, especially if you’ve always popped to your local shop or PayPoint. Here are the other ways you can pay your rent quickly and easily so you have more time to do the things you enjoy!
Direct Debit is a simple and convenient way to pay regular outgoings like your rent, especially with the changes to benefits. Payments are taken automatically, weekly or monthly – on a date you choose, so you don’t have to worry about falling behind with your bills. Once setup, you can relax safe in the knowledge that you won’t forget those important payments.
If you've had a Direct Debit to pay your rent with us for four consecutive times, you'll automatically be entered into a prize draw to win a £100 gift voucher - even more reason to sign up to Direct Debit! Speak to your Housing Executive for more information.
Do you currently pop to your local PayPoint outlet to pay on a regular basis? Save yourself the time you spend queuing and pay it online. It’s a simple, quick and safe process that makes it even more convenient to pay. Follow the link from the front page of our website to our payment portal. Then log in with your 19 digit number on your rent card, enter the details of your payment card and confirm your payment. You can use the system any time, day or night, so no more rushing to call during our Contact Centre opening times or waiting to speak to someone. It’s completely secure, and you will receive an email to say your payment has been processed.
If you’ve got a smartphone, why not download the Allpay mobile app? It’s a free mobile application you can download on your Apple, Android or Windows smartphone which enables you to pay your rent at the touch of a button. Just download the app from the Apple app store or Google Play, or scan the QR codes below using your smartphone and start making payments straight away. When using the app for the first time, you’ll need to register using your 19 digit payment reference number. Once you’ve registered, you can login using a four digit code of your choice.
QR code for Allpay app for Android phones:
QR code for Allpay app for Apple phones:
We’ve recently made some changes to our payments line to make the process easier and quicker for you. It’s an automated line so all you need is your AllPay ID number and your payment card of choice. Call us on 01952 217111 and pay today!
How do I pay the rent or service charge?
What do I need to do?
Monthly/fortnightly or weekly Direct Debit or Standing Order
Money will be taken automatically from your bank account. Please speak to your Housing Executive or call the payment line on 01952 217111
Online via our website
Payments can be made on our website, through our safe and secure system which will mean you can pay outside of working hours, making it more convenient than ever to pay your rent.
You will no longer have to register with Allpay and just need to have your payment card number to hand
Over the phone
Call 01952 217111 24 hours a day. Select option 1 to go direct to Allpay to make your payment.
With your Easy Pay rent card
You can use your Easy Pay rent card at the Post office, or PayPoint. You can then pay using cash or debit card.
Housing Benefit directly paid to yourself or the landlord
If you are on a low income, you may be entitled to housing benefit to help pay some or all of your rent. Telephone your local authority (see local authority contact details)
What does the rent cover?
The rent you pay for your home covers the costs of building, maintaining, repairing and improving the properties we own, as well as managing the properties.
Rent increases and how we set our rent
We usually increase your rent in April each year. We will write to tell you at least one calendar month before the increase. Rents are set by a government formula and we follow this formula in order to increase your rent each year.
If you live in a house or flat that has shared gardens, grounds, entrances or other areas, we are responsible for looking after these. You pay a service charge, on top of your rent, to cover our costs in doing this. Examples of the services covered by this charge include maintaining grounds and door-entry systems. Details of all the services provided are in your tenancy agreement.
I’m struggling with my finances and need to talk to someone
If you are on a low income or struggling with your finances, our Money Matters Team may be able to help you. You can contact them direct on 01952 217234. All advice is confidential. You can arrange to meet your advisor in one of our shops or offices.
How do I know if I’m eligible for Housing Benefits?
If you have a low income, you may be able to get help with your rent and council tax by claiming housing benefit and council tax benefit from the council. The amount you will receive depends on:
- Who lives with you,
- How much money you have coming in,
- Any other benefits you receive,
- Any savings you have. If you have savings or investments of more than £6,000, this may affect the amount of benefit you can get. You can’t usually claim if you have savings of more than £16,000.
How do I put in a claim?
If you think that you may be entitled to Housing Benefit and Council Tax Benefit, then contact your local authority.
Telford & Wrekin Council
Shropshire County Council (Shrewsbury, Oswestry, Wem, Ludlow & Bridgnorth)
03456 789001 or email: firstname.lastname@example.org
Stafford Borough Council
How often will my Housing Benefit be paid?
Depending on your local authority you may have the option for the Housing Benefit to be paid directly to the Trust. If this is not an option, you will need to ensure that you have a bank account that the benefits will be paid directly into. It is then your responsibility to make sure that you pay all of the rent charged, even where the benefits do not cover the full amount.
Will the Local Authority keep me updated on the amount of Housing Benefits that I will be receiving?
After you claim, you will receive notifications about how much Housing Benefit and Council Tax benefit you are entitled to. These can be confusing but you must check all the details carefully. If you’re unsure then please visit your local Trust Shop who can help you with this and put you in contact with a Welfare Advisor if you need further help.
My circumstances have changed; do I need to let anyone know?
Yes. Changes in your circumstances could affect how much money you are entitled to. If in doubt, always report any changes to both the Trust and your Local Authority dealing with the Housing Benefit claim.
Last Updated : 31 January 2017