Compliment or complaint

We don't always get things right. If you have received a service from us and you are not satisfied please make a complaint. You can do this by:

Calling 01952 217100

Emailing complaints@wrekin.com

Writing to us at The Wrekin Housing Group Ltd, Colliers Way, Old Park, Telford, Shropshire, TF3 4AW

Using the MyWrekin App

In person to our Service Managers or at our Office (address above)

Stage 1

Initial complaint

We will acknowledge your complaint within 5 working days and aim to resolve your complaint within 10 working days.

Stage 2

Review of the complaint

A Senior Manager will review the complaint and will aim to resolve within 20 working days.

We will contact you within 5 working days

The Housing Ombudsman

Please note: The Ombudsman will normally only consider your complaint if you have gone through our complaints process first but you can contact them to discuss your complaint at any time. Please take a look at the Ombudsman information leaflet below.

Tel: 0300 111 3000

The Wrekin Housing Group Housing Ombudsman information (PDF 631kb)

The Wrekin Housing Group's Complaints Policy (PDF 254kb)

We have also published a self-assessment against the Housing Ombudsman’s Complaints Handling Code.

Download the self-assessment form here (PDF 239kb)

How to report Anti-Social Behaviour

We treat any behaviour that is likely to cause nuisance, harassment, alarm or distress to anyone, as antisocial behaviour (ASB), this may be ongoing behaviour, or one-off incidents. Our Anti-social Behaviour Policy (PDF 223KB) has more detailed information. Our glossary contains a list of words and terms associated with antisocial behaviour.

For more information visit our Anti-social behaviour page or email ASBReports@wrekin.com.

Compliments

If you’re happy with a particular service, please let us know using the email address compliments@wrekin.com or by calling us on 01952 217100.